Shipping policy

At this time, all of our items are digital downloads. After purchasing a product, you will receive an email with a link to instantly download the product. It can take up to 24 hours to receive the email with a link. 

How will I receive my download?
Once purchased, you will first receive an order confirmation email. Right after that, you receive a separate email with a link that you will click to download the zipped file. You will receive one or more PDF files.

What if I can't find the email with the Printable in it?
If you're using Gmail as your mail service, be sure to check the "spam," "promotions," and "updates" folders/tabs! Your email will be sent via our automated system (omitting the potential for human error) so if you ordered the download and entered the correct email address, you can be sure it's in your email somewhere!

What's a ZIP file?

Many of our resources are in a compressed ZIP file. A ZIP file is a compressed folder with multiple files. A ZIP file takes up less storage space making it easier to download. ZIP files are able to be opened easily, just follow the steps below depending on your system. 

For Microsoft Windows:

  1. Right-click  on the ZIP folder
  2. Choose Extract All from the menu
  3. Choose a place to save the file
  4. Click Extract

For Google Chrome:

  1. After it finishes downloading
  2. Click on the download box at the bottom left of the browser page 
  3. Click Extract All at the top of the page

For Mac Users:

  1. Double click on the ZIP folder

Please contact us at heart2heartteaching@gmail.com if you have any questions.